PlayJango Privacy Policy

At PlayJango, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you use our website at https://www.playjango.com/ and any related services we provide. We are operated by Skill on Net Ltd, registered in Malta (Reg. No. C50024), Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120, Malta. Our processing agent is Skill On Net Limited (UK Reg. No. 14264775), Suite A, 4-6 Canfield Place, London, NW6 3BT. We hold a licence issued by the UK Gambling Commission (account number 39326), and our services are offered exclusively to players in Great Britain. Please read this policy carefully before accessing the PlayJango online casino or any of its features.

1. Information We Collect

When you register for a PlayJango casino account or use our services, we may collect the following categories of personal information:

• Full name, date of birth, and contact details including email address and phone number
• Residential address and proof of identity documents for verification purposes
• Financial information including payment method details used for deposits and withdrawals
• Login credentials associated with your PlayJango login account
• Gaming activity, transaction history, and session data
• Device information, browser type, IP address, and technical usage data
• Communications you send us via email at support@playjango.com or through our live chat
• Responses to promotions, including PlayJango bonus offers, free spins, and casino tournaments

We collect this data directly from you at registration and during your use of our platform. We also gather technical data automatically through cookies and similar tracking technologies when you visit our site.

2. How We Use Your Information

Here at PlayJango, we use the personal data we collect for the following purposes:

• To create and manage your account, including your PlayJango casino login and account security
• To verify your identity and comply with our legal obligations under UK Gambling Commission regulations
• To process deposits and withdrawals using your chosen payment methods (including PayPal, Visa, Mastercard, and Apple Pay)
• To deliver PlayJango casino bonuses, free spins, Daily Picks promotions, and other targeted offers
• To operate our VIP Lounge loyalty programme and assign your personal account manager where applicable
• To provide customer support via live chat (available 06:00–00:00 GMT) and email
• To monitor for fraud, money laundering, and problem gambling behaviour
• To improve our services, games, and overall player experience on the PlayJango casino app and desktop platform
• To send you relevant communications and marketing, where you have given your consent

3. Legal Basis for Processing

Our PlayJango platform processes your data on the following lawful bases under applicable data protection legislation:

• Contract performance – we need your data to provide our gambling services to you
• Legal obligation – we are required to collect certain data to comply with UK Gambling Commission licence conditions and anti-money laundering regulations
• Legitimate interests – we process data to prevent fraud, ensure security, and improve our services
• Consent – we rely on your consent for marketing communications and non-essential cookies

4. Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with:

• Our parent company and affiliated entities within the Skill on Net group
• Game providers such as Evolution, Pragmatic Play, NetEnt, Play'n GO, Blueprint, and others who power the PlayJango casino games and slots
• Payment processors and banking partners to facilitate your transactions
• Identity verification and fraud prevention service providers
• The UK Gambling Commission and other regulatory authorities when required by law
• Responsible gambling organisations and self-exclusion registers as required
• IT service providers who support our systems, including the PlayJango app on iOS and Android

All third parties we work with are contractually obligated to handle your data securely and in accordance with applicable data protection laws.

5. Data Retention

We retain your personal data for as long as your account remains active and for a minimum of five years after account closure, as required by our regulatory obligations. Financial records and identity verification documents may be kept for longer periods where required by law. Once retention periods expire, we securely delete or anonymise your data.

6. Cookies and Tracking Technologies

Our PlayJango website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how you use our platform. We use the following types of cookies:

• Essential cookies – necessary for the site to function, including maintaining your PlayJango casino login session
• Performance cookies – help us understand how players interact with our casino games and slots
• Marketing cookies – used to deliver relevant offers, including PlayJango bonus code promotions and welcome offers
• Analytics cookies – allow us to measure traffic and improve the playjango online casino experience

You may manage your cookie preferences at any time through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our site.

7. Your Rights

As a resident of the United Kingdom, you have the following rights regarding your personal data under the UK GDPR and the Data Protection Act 2018:

• Right of access – you may request a copy of the personal data we hold about you
• Right to rectification – you may ask us to correct inaccurate or incomplete data
• Right to erasure – you may request deletion of your data where we no longer have a lawful basis to retain it
• Right to restrict processing – you may ask us to limit how we use your data in certain circumstances
• Right to data portability – you may request a machine-readable copy of your data
• Right to object – you may object to our processing of your data for marketing or legitimate interest purposes
• Right to withdraw consent – where we rely on consent, you may withdraw it at any time

To exercise any of these rights, please contact our Data Protection Officer at dpo@playjango.com. We will respond to all valid requests within 30 days.

8. Security of Your Data

We take the security of your personal information seriously. Our PlayJango platform applies industry-standard encryption, access controls, and security monitoring to protect your data from unauthorised access, loss, or disclosure. Payment transactions are processed through secure, PCI-compliant channels.

9. Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the account.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via email or through a prominent notice on the PlayJango website. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data, please get in touch with us:

• General support: support@playjango.com
• Data Protection Officer: dpo@playjango.com
• Postal address: Skill on Net Ltd, Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120, Malta

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the supervisory authority for data protection in the United Kingdom, at www.ico.org.uk.